FAQ / Help

Exhibition Hours

Date: 15 - 19 December 2020
Time: 1000 - 1700 hours

Support Team
Date: 15 - 19 December 2020
Time: 0900 - 1730 hours

What are the minimum technical platform requirements?
  • Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
  • Optimal experience is via Laptop, computer (Mac or PC) or any large screen devices (Android or iOS) are recommended. If you are using a mobile device, please view the screen in landscape mode.
  • If using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+
  • Internet browser: Google Chrome, Firefox 3.6+, iPhone/iPad: Safari/iOS 5.1+, Android Phone/Tablet: OS 2.3 or higher. Chrome or Firefox are recommended for the best experience.
  • Minimum internet connection: 5 Mbps for seamless video playback
  • Minimum screen resolution: 1024 x 768
  • Allow JavaScript and Cookies
  • Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
  • Firewalls: Use without a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. GUT 2020 is not responsible for the default restrictions of your institute or company internet provider, network or state.
  • Clear your cookies and cache: If you experience any issues accessing the platform we suggest you clear your cookies and cache following the instructions found here.
I am having trouble with my display; I can’t see anything on the platform.

The recommended resolution for your display is at least a 1024x768 or higher resolution. Please ensure that your browser zoom level is set correctly so you can see everything. In most browsers you can use Ctrl+0 to reset your zoom level or Ctrl + [scroll in or out with your mouse or keypad]. This option can also be found in the tools or view menu.

If you are using a tablet, please view in a landscape mode.

I am having trouble with audio.
There are many things you can check:
  • If you have internal speakers, make sure they are not muted
  • If you have external speakers, make sure they are powered on and are not muted
  • Make sure you have not lost internet connectivity
  • Run a System Check on the prerequisites aforementioned
Internet connection requirements:

You may view the virtual experience on a slower connection; however, some users may experience load times that are longer than normal with larger content items. We recommend:

  • A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
  • Disconnect from VPN or corporate networks (if possible)
  • Disable ad blocker or pop-up blocker
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time
How to reset password

A link to reset will be automatically sent to e-mail. Please check your SPAM folder if it is not in INBOX.

Enable JavaScript in Google Chrome

On your computer, open Chrome. At the top right, click More. Settings. At the bottom, click Advanced. Under "Privacy and security," click Content settings. Click JavaScript. Turn on Allowed (recommended).

How do I allow Cookies?
  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. Under "Privacy and security," click Cookies and other site data.
  4. Select an option:
    • “Allow all cookies”
    • "Block all cookies (not recommended)”.
    • "Block third party cookies in Incognito"
      • "Block third-party cookies."
How to clear cache in Chrome?
  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
How do I access the exhibition?

Meet our exhibitors by clicking on ‘Exhibition Hall’ located in the conference Lobby. Wherever you are on the platform you can access the exhibition using the 'Exhibition Hall' icon on the navigation bar.

What can I do at an exhibitor booth?
  • Click on a booth to view their content including, videos, documents and other materials.
  • Chat with exhibitors and share contact information.
  • You can video-chat with the exhibitors.
How can I talk to an exhibitor?

There are various ways you can talk to exhibitors via the platform: one-to-one online chat, or video chat. This can only be activated at the appropriate exhibitor booth.

One-to-one online chat: To send a one-to-one online chat message, click on the message icon to start a chat.

Video chat: To begin a video chat, click the ‘video call’ button available in the booth. The call will begin once the exhibitor has answered the call.

Remember to take yourself off mute by pressing the microphone button to the left of the video call window.

If the video chat room is pre-occupied and your meeting request is rejected by the exhibitor, please leave the exhibitor a meesage at the text chat so they will be able to contact you.

How can I share my contact details with exhibitors I visit?

When you visit a booth, you may instant message the exhibitor. Instant messages between you and an exhibitor are saved by the exhibitor.

Video chats cannot be recorded and are not stored.

Where can I see the programme in detail?

When logged into the platform click on ‘Programme’ on the navigation bar at the right side of the screen.

Is the programme translated?

Unfortunately, translation service is not available.

What personal data is visible on the Virtual ECEE platform?

Only your full name is made visible while you access the virtual platform.
Throughout the platform you will find multiple opportunities to ask for help, to send questions to exhibitors. In all instances only the name is shown.

My question has not been answered in these FAQs, I need more help.

Click on the ‘Chat’ located at the bottom of this page. The staff will be available to assist you via the help chat function during operating hours.